Colac family angry at ambulance delay

A COLAC father says the city’s ambulance service needs attention after he waited an hour for paramedics to attend an emergency involving his daughter.

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3 Responses to “Colac family angry at ambulance delay”

  1. Less than 1 week ago, Ambulance Managers claimed no resource shortage. And yet clearly there was a lack of resources to cover the cases. With no excuse that it was a busier day to any other day, AV simply lacks the resources for this area, having to bring vehicles down from Geelong for emergencies in this Colac 75+ km away.

    Also stated by the AV Manager, was that there was confusion over this call and how serious is was. This is a common excuse used. How can a multi million dollar dispatch centre, seem to be suffering so much confusion. This child has potentially suffered long term damage as a result of the illness and delays clearly says mistakes were again made by the dispatch system and resources issue.

    Finally, refusal again by the Dispatch Centre to give the initial caller any details of times just that an ambulance would be there soon, as it is Policy of the Dispatch Centre to protect AV from litigation if delays occur, meant that the family was unable to re-evaluate alternatives for their daughter. In the end and without an Ambulance arriving after 30 minutes, a second phone call had to be made, and only after demands by the family, were they finally told the Ambulance was coming from Geelong, and it would not be long. 70 minutes is not long to respond to an emergency? This an appalling situation that AV was unwilling to tell the family there would be a massive delay.

    And again, ambulance refused to admit when challenged, whether the Colac Ambulance was on another inter hospital transfer. Failure to answer that question is in itself seems to be an admission it was a transfer, otherwise the AV Manager would have said it was at another case in Colac.

    Ambulance has again showed it failed in resources, response times, etc.

  2. What! Did it come from Warrnambool??? Wrap it in cotton wool all ya like Castledine… Its just not good enough.

    1. the ambulance was coming from Geelong… Oops, by the time i finished the story, i forgot id read that line due to my disgust.

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